Ford rehired engineers after AI strategy led to quality issues

Jun 28, 2026

AI Summary

Ford has rehired over 350 experienced engineers to address quality control problems caused by its reliance on AI systems. The move has resulted in improved quality standards, with Ford ranking first among mainstream brands in a recent quality survey for the first time in 16 years.

Ford has admitted to rehiring hundreds of engineers after its AI adoption strategy resulted in significant quality issues.
The company hired more than 350 veteran engineers, known as 'gray beards', to lead quality reviews and assist in training AI systems.
Ford's chief operating officer, Kumar Galhotra, stated that the company had relied too heavily on automated quality systems, which did not yield the desired results.
The reintroduction of experienced engineers has led to improvements in quality standards, as reflected in the J.D. Power Initial Quality Survey.
Despite these improvements, Ford still faces challenges with older vehicles and remains the most recalled automaker in the US, attributing past issues to automation rather than the rehiring of engineers.
Ford plans to continue using AI but will implement it alongside human oversight to enhance quality control.

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Ford rehired engineers after AI strategy led to quality issues

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